Support
Need a hand? You're in the right place.
Riffgame is small and run by humans. Email support@riffgame.com and we'll respond within one business day. Below are answers to the questions we hear most often.
I bought a riff pack but the riffs didn't arrive.
Open Settings → Riffs and pull down to refresh. If the balance still hasn't updated within a minute, restart the app. Apple delivers purchase receipts asynchronously and can occasionally take up to a minute. Still missing? Email us with your purchase receipt — we'll restore it manually.
My game won't open in the browser.
Most browser issues are network related. Try opening the link on Wi-Fi, then on cellular. If you see "Failed to load resource", refresh once — Google Cloud Storage occasionally hiccups. If the game itself crashes (black screen), it may have failed our smoke test; contact us with the URL and we'll investigate.
How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions → Riffgame Pro → Cancel. You keep Pro until the end of the current period.
Can I delete a game?
Open the game's chat thread, tap the menu in the top right, and select "Delete game". This removes it from your library and the play URL stops resolving.
How do I delete my whole account?
In the app: Settings → Delete account (only shown after you link Apple or Google). Or, if you can't access the app, email support@riffgame.com from the email linked to your account — we process requests within 30 days. Full instructions and what gets deleted: riffgame.com/delete-account.
Push notifications stopped working.
Check Settings → Notifications inside Riffgame — it shows the current iOS permission state. If it says "Off", tap to re-enable. If iOS won't prompt again, the tap opens the iOS Settings page directly so you can flip the switch.
I have a feature request.
We read every email. support@riffgame.com.
Still stuck?
Email support@riffgame.com with:
- What you were trying to do
- What happened instead
- Your user ID (Settings → tap the avatar — it's the first 6 characters)
- Your iOS version and device model, if relevant